Shipping policy

Shipping Policy

Effective Date: 8/1/2025

Thank you for shopping with 12 Branches! We are committed to ensuring that your order reaches you in a timely and efficient manner. Please review our shipping policy below for more details regarding our shipping procedures for all orders.

2. Shipping Fees

Shipping fees vary depending on the delivery address and the items in your order. Below are our shipping fee tiers:

  • Standard Shipping: Estimated delivery time: 5-8 business days.

  • Express Shipping: Estimated delivery time: 3-5 business days.

  • Free Shipping: Available for orders over $100 (U.S. Only).

Note: Shipping fees may be subject to change based on location, order size, and other factors.

3. Processing Time

All orders are processed within 1-5 business days. Orders placed on weekends will be processed on the next business day. Please note that processing time may vary depending on product availability.

6. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email. 

7. Shipping Restrictions

  • We do not ship to P.O. Boxes.

  • Certain items may not be available for shipping to all locations. Please check the product description for shipping restrictions.

8. Lost or Damaged Packages

If your package is lost, damaged, or delayed, please contact our customer service team immediately at shop12branches@gmail.com. We will work with the carrier to resolve the issue.

9. International Shipping

If you are located outside of the U.S., please note that shipping fees and delivery times may vary. Additionally, you may be responsible for any customs fees or import taxes that apply to your order.

10. Returns & Exchanges

Due to our policy, all sales are final. We do not accept returns or exchanges for any reason. Please review your order carefully before finalizing your purchase. If you have any questions about a product, please contact us before placing an order.

11. Contact Us

If you have any questions regarding your shipping or order status, please reach out to our customer service team:

  • Email: shop12branches@gmail.com

  • Website: 12branches.com